FAQs for Giving Societies Digital Access Cards
Q. What are digital access cards?
A. Fernbank Museum now offers digital access cards, which can be downloaded and saved to your smartphone. Going digital means you never have to worry about forgetting your card, in addition to being more environmentally friendly and helping to reduce administrative costs.
Q. How do I add the access card to my iPhone?
A. Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Apple Wallet at any time.
Q. How do I add the access card to my Android phone?
A. Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download,” and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
Q. I’d prefer not to use this digital access card, what should I do?
A. Please contact Development at Development@FernbankMuseum.org or 404.929.6398 to request a physical card.
Q. I don’t have a mobile phone, what can I do?
A. Please contact Development at Development@FernbankMuseum.org or 404.929.6398 to request a physical card.
Q. What do I do if my name is spelled wrong or membership level is incorrect?
A. Please contact Development at Development@FernbankMuseum.org or 404.929.6398 and we will be happy to make the correction.
Q. How can my spouse or the second person named on my record receive the card?
A. Navigate to the “back of the card” by clicking the small icon on the bottom right of the card. Along with the specific benefits associated with your recognition status in the Giving Societies, you will also find a “Share Pass” button to send the card to your secondary member. After selecting “Share Pass” you will need to select the email or mail option to share your pass. iPhone users can share the pass via text message if sending to another iPhone. As always, we will request a corresponding photo ID upon entry to ensure that only named members are using your digital card.
Q. I have a named a caregiver to also have access to Fernbank. Can they get a digital card too?
A. Unfortunately, we cannot generate digital cards for add-on guests or caregivers at this time. Simply have your named caregiver show a copy of your digital card by navigating to the back of your digital membership card and use the “Share Pass” button to send the card to your caregiver. After selecting “Share Pass” you will need to select the email or mail option to share your pass. iPhone users can share the pass via text message if sending to another iPhone. As always, we will request a corresponding photo ID upon entry to ensure that only the named caregiver is using your digital card.
Q. I downloaded my card but I can’t find it. How do I access it?
A. If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card and scroll through any cards that are already downloaded. If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.
Q. Will I still need to show my Photo ID with my digital card?
A. Yes. The safety of our members is very important to us, and we want to ensure that no one else is using your membership benefits.
Fernbank is a nonprofit natural history museum, giant screen theater and old-growth forest, and is not affiliated with Fernbank Science Center, which operates as a division of DeKalb County Schools.
