Frequently asked questions about Fernbank Gift Memberships:
Q. How do I buy a gift membership?
A. Gift memberships can be purchased online, by phone at 404.929.6340 or in person at Fernbank’s Box Office. At the time of purchase, you will need to provide the gift recipient’s name(s) and address.
Q. When does a gift membership begin and end?
A. A gift membership begins on the purchase date. Depending on the membership term purchased, all memberships run through the last day of the month 1 year or 2 years after the purchase date. For example, a 1-year membership purchased on June 15, 2019 will expire on June 31, 2020.
Q. How will my recipient find out about the gift membership?
A. You can choose to have the membership welcome pack and cards delivered either to you or to the gift recipient with a letter explaining that the membership is a gift from you. If purchasing a membership online, you will be asked if you would like the membership to be delivered to the “gift recipient” or “myself,” If you choose “Gift recipient’ we will send a membership packet and cards to the recipient; if you choose “myself” the membership packet and cards will be sent to the gift giver. Please note, memberships purchased online generate an order confirmation email. This email will always only be sent to the purchaser’s email address.
Q. Can I buy a gift membership today but have it start at a date in the future?
A. No, memberships start on the purchase date. Please do not make your purchase until you are ready for the membership to begin. The welcome pack will be sent within 7 business days of your purchase to the specified recipient.
Q. What if I buy a gift membership for someone who already has a membership?
A. If you buy a gift membership and then find out your recipient has an active membership, you can merge the gift membership with the recipient’s current membership. Gift memberships are non-refundable and non-transferable.
Q. What is included in the membership packet?
A. The membership packet includes a personalized welcome letter with information about the gift membership, a list of upcoming exhibits, films and events, and the membership cards.
Q. If the membership includes the children’s science activity book, when will I get it?
A. You can pick up the activity book from Box Office on your next visit to Fernbank. Just give the sales agent your name and they will give you your activity book.