For a safe and enjoyable field trip, please follow the following policies during your visit to Fernbank. We reserve the right to ask any disorderly guest to leave the campus. Under those circumstances, refunds will not be given.
Deposits, Cancellations, and Refunds
A 50% deposit is required four weeks prior to the day of your field trip. Your deposit is fully refundable if the trip is canceled at least one week in advance. Trips canceled less than 1 week from the reservation date are subject to forfeiture of deposit.
Your deposit will be applied to your total balance, and the remaining balance will be due prior to or upon arrival.
If scheduling within four weeks of arrival, your deposit is due at the time of booking.
Any changes to the final number of tickets on the reservation, must be made no later than two days before your scheduled field trip. Reservations cannot be changed at check-in.
Overpayment made by check will be returned to the school by mail within 4 to 6 weeks. Payments made by credit card will be refunded directly to the card used for initial payment.
No refunds will be granted if you miss any or all of your scheduled field trip.
Final receipt will be emailed to the field trip coordinator following the visit.
Groups must arrive at least 30 minutes prior to any scheduled activities to allow adequate time for check-in and wristband distribution.
Giant screen movies and educator-led programs will begin at the published start time. To prevent disruption to other visitors, as well as for safety precautions in the theater, groups will not be seated after a movie or program has begun.
Field Trip Entry and Wristbands
The field trip group leader should use the main lobby entrance to check-in at the Box Office. Students and additional chaperones will enter through the designated entrance for field trip groups, located toward the rear of the building.
Please note: The designated field trip entrance is not ADA accessible. In cases of physical need, an alternative entrance will be provided.
In lieu of tickets, field trip groups are provided with color-coded wristbands. The field trip group leader is responsible for verifying correct number of wristbands at check-in.
All students and chaperones in a field trip group are required to wear wristbands for the duration of their visit. Wristbands must be presented for entrance into the museum and/or Giant Screen Theater. If your group needs to leave the museum for any reason (pick up something off the bus, etc.), wristbands will allow re-entry into the museum.
Wristbands are valid same-day only and are not replaceable if lost or stolen.
A minimum of 1 adult chaperone for every 10 students is required for all field trips.
Chaperones are required to stay with students at all times, regardless of age/grade. Students found without the supervision of a chaperone will not be allowed to enter exhibits, programs, and or/the theater.
Chaperones are responsible for the behavior of their students at all times during the visit. Please remind students to refrain from running or yelling, and to respect the “no touching” policies in place within exhibits and museum areas as noted.
Students should use considerate “museum voices” both inside the museum and on the museum campus to allow for enjoyable experiences of others.
Use of skateboards, roller-skates, and Heelys® are strictly prohibited while in the museum and on the museum campus.
Please use the elevator only in cases of physical need or to transport lunches, so guests who require the assistance of the elevator may use it in a timely manner.
Fernbank is a nicotine-free campus. Smoking, including e-cigarettes, is not allowed on or around the museum campus and parking lots.
Fernbank reserves the right to ask any disorderly members of your group to leave the building. Under this circumstance, a refund will not be granted.
Some exhibits are limited by space and grade level:
Fernbank Nature Quest is available to chaperoned students in pre-K-4th grade
Nature Stories is available to chaperoned students in pre-K-3rd grade
Adventure Outpost is for 4-6th graders.
Access to all exhibits on a space available, first-come, first-served basis.
The natural world is home to stinging insects, poison ivy and snakes. Please be mindful and stay on the trails to protect yourself and sensitive habitats. Do not wade or swim in creeks, ponds or other water features.
Leave the natural environment for everyone to enjoy. Do not collect, remove or handle natural items and living things.
Fernbank and the media frequently take photos and/or videos of guests. These images may be used for promotional purposes whatsoever in perpetuity and without compensation. If you do not wish to be photographed, please notify the photographer.
Personal photography and limited personal filming (using iPhone or equivalent) is permitted with paid museum admission, except in the Giant Screen Theater or in certain exhibits designated as no-photography areas.