Employment Opportunities

Member and Volunteer Services Coordinator, Full-Time

Position Summary
The Member and Volunteer Services Coordinator is the primary contact for the Membership Department. The Coordinator is responsible for answering the main membership phone, data entry of new and renewing memberships, processing online membership sales, monthly membership renewals, and general office duties as assigned. The Coordinator is also responsible for implementing new membership recruitment strategies as well as assisting in the development of new strategies.

The Member and Volunteer Services Coordinator provides dual department support managing Volunteer check in and assignments support including serving as the primary volunteer staff representative on Saturdays, ensuring greeter and IMAX® positions are fully staffed, assisting volunteers when necessary, and answering the volunteer phone line.

Essential Functions
1) Coordinate Member Services

  • Data entry of new and renewing memberships into the Altru membership database
  • Answers the main membership information phone line and response to general email inquiries regarding membership
  • Daily management of online membership sales
  • Provides excellent customer service to members and handles customer concerns and complaints in regard to membership
  • Develops positive two-way relations with Visitor Services staff in servicing members and assisting in new member sales
  • Processes commission report for commission sales staff and visitor services staff
  • Assists with lobby traffic as needed, including but not limited to, handling out member tickets and facilitating the membership window line
  • Processes gift memberships and mails gift packets
  • Processes weekly membership card order and investigates card issues (lost cards, cards never received)
  • Monthly preparation of general membership renewals
  • Helps create and execute strategies to grow Fernbank’s membership program
  • Directs and executes donor and member receptions as assigned; this could include exhibition previews, film premieres, opening day festivities, holiday programs and more

2) Assists Volunteer Services

  • Ensures volunteers are in place; if volunteers are not in place by opening, may need to contact other volunteers or fill-in for missing position
  • Assists with answering the Volunteer phone line
  • Answers general Volunteer questions
  • Makes Volunteer assignments or changes in VolunteerSpot

Requirements

  • Tuesday-Saturday availability with occasional evenings
  • 1-2 years of non-profit experience, member or volunteer coordinator experience preferred
  • 2+ years customer service experience
  • Database management experience with Blackbaud’s Raiser’s Edge or Altru preferred
  • Bachelor’s degree or equivalent experience preferred

Skills and Attributes

  • Exceptional verbal and written communication skills with the ability to express information clearly, concisely and with precision
  • Exceptional leadership, facilitation, planning, verbal and social skills with an interest in member recruitment
  • Affinity for working in a team environment and facilitating positive two-way communication
  • Ability to work within a complex institution with all levels of leadership, staff, volunteers and donors
  • Highly organized with close attention to detail
  • Flexible, works well under pressure and deadlines
  • Ability to manage multiple projects
  • Curious, motivated and willing to self-learn

Applications can be completed at the Museum or sent to:
Fernbank Museum of Natural History
Human Resources
767 Clifton Road, N.E.
Atlanta, GA 30307
human.resources@fernbankmuseum.org
Fax: 404.929.6405
Click here
for a downloadable application. (Acrobat required.)


Visitor Services Sales Associate, Full-time and Part-time

Job Summary:  The Visitor Services Sales Associates will generally be the first Fernbank Museum employee the visitor will encounter. It is therefore imperative that all employees in this department be polite, courteous and professional at all times. Sales Associates must always display a genuine concern for the needs of all visitors and must be willing to exhaust all efforts to ensure that each visitor has as enjoyable a visit as possible. Sales Associates must also possess the necessary skills for counting monies received as each agent is responsible for balancing sales and revenue at the end of the day.

Major Functions:

  • Sell the Museum, IMAX® Theatre, memberships and special programs/events       
  • Provide accurate, professional and courteous service to each visitor
  • Answer questions and directing visitors as required
  • Maintain knowledge of all current and future Museum activities

Experience Requirements:

  • Good Customer Service Skills
  • Flexibility in scheduling
  • Able to work weekends and holidays
  • Experience in handling cash

Skills and Attributes:

  • Basic typing or keyboard experience
  • Good oral and written communication
  • Detail oriented
  • Ability to interact well with visitors and co-workers

Applications can be completed at the Museum or sent to:
Fernbank Museum of Natural History
Human Resources
767 Clifton Road, N.E.
Atlanta, GA 30307
human.resources@fernbankmuseum.org
Fax: 404.929.6405
Click here
for a downloadable application. (Acrobat required.)


Bartender (Special Events Staff), Part-Time

Position Summary
As part of Fernbank Museum’s special events staff, bartenders work closely with the beverage service manager to plan, organize and control the operations of bars during internal (Martinis & IMAX®, VIP receptions) and external events (wedding receptions, corporate parties). All bartenders must also be able to serve as a barkback and or busser.

This position offers a flexible schedule in a truly unique work environment. Starting pay is $9/hour, plus tips on cash bars and weekly Martinis & IMAX® event.  

Essential Functions

  • Ensure excellent guest experiences at all events
  • Support the Museum’s weekly Friday night Martinis & IMAX® event
  • Assist with event set up (including bars) and break down
  • Follow proper cash handling procedures
  • Serve as a barback and be available to cross-train on all levels of set up for events as needed
  • Ensure compliance with all beverage regulations
  • Maintain a working knowledge of the Museum’s bar offerings including beer, wine and specialty cocktails

Requirements

  • Flexible schedule with the ability to work 15-20 hours per week, including Friday evenings
  • Ability to work in a face-paced environment
  • Prior bartending and cash handling experience
  • A team player with an enthusiastic and positive attitude
  • Excellent customer service

Applications can be completed at the Museum or sent to:
Fernbank Museum of Natural History
Human Resources
767 Clifton Road, N.E.
Atlanta, GA 30307
human.resources@fernbankmuseum.org
Fax: 404.929.6405
Click here
for a downloadable application. (Acrobat required.)


Busser (Special Events Staff), Part-Time

Position Summary
As part of Fernbank Museum’s special events staff, bussers are a key element in ensuring a quality guest experience during internal (Martinis & IMAX®, VIP receptions) and external events (wedding receptions, corporate parties).

This position offers a flexible schedule in a truly unique work environment. Starting pay is $9/hour, plus tip out on cash bars and weekly Martinis & IMAX® event.

Essential Functions

  • Ensure excellent guest experiences at all events
  • Support the Museum’s weekly  Friday night Martinis & IMAX® event
  • Provide general event support including (bussing, dishwashing, trash removal)
  • Assist with event set up (including bars) and break down
  • Maintain a working knowledge of the Museum’s bar offerings including beer, wine and specialty cocktails

Requirements

  • Flexible schedule with the ability to work 15-20 hours per week, including Friday evenings
  • Ability to work in a face-paced environment
  • A team player with an enthusiastic and positive attitude
  • Excellent customer service

Applications can be completed at the Museum or sent to:
Fernbank Museum of Natural History
Human Resources
767 Clifton Road, N.E.
Atlanta, GA 30307
human.resources@fernbankmuseum.org
Fax: 404.929.6405
Click here
for a downloadable application. (Acrobat required.)


Museum Store Sales Associate, Part-time

Job Summary
Responsible for the timely processing of all sales in an efficient and friendly manner. Contribute to the efficiency of the Store’s daily operations and the creation of the proper atmosphere for a successful and profitable Store.

Major Functions

  • Process all sales transactions quickly and accurately
  • Provide friendly, helpful service to all visitors
  • Become knowledgeable about all items sold in the Store
  • Resolve register related problems
  • Open and close the Store, including making daily deposits and reports
  • Maintain proper merchandise display, Store cleanliness and adequate stock on hand
  • Assist with physical inventory
  • Must be available to work weekends and some evenings.

Requirements

  • One year retail sales experience
  • Cash handling and cash register ability
  • Excellent communication and customer service skills
  • Flexibility and ability to perform several tasks at once

Applications can be completed at the Museum or sent to:
Fernbank Museum of Natural History
Human Resources
767 Clifton Road, N.E.
Atlanta, GA 30307
human.resources@fernbankmuseum.org
Fax: 404.929.6405
Click here
for a downloadable application. (Acrobat required.)


Production and Traffic Coordinator, Part-time

Job Summary
Support the museum’s internal graphic design process through project coordination, design trafficking and printed materials production. Assist with the organization of design team resources including photography and job jackets, coordination of marketing assets, communication with paid media contacts and project research. Serve as a liaison between advertising outlets, marketing staff, and internal museum clients to ensure project information is complete, deadlines are met, and content is accurate.

Major Functions

  • Assist with job trafficking on a variety of graphic design projects, which includes but is not limited to: following up with internal clients to procure job request and strategy forms, copy, partner logos and other job resources as well as to secure timely approval of design drafts.
  • Oversee printing of posters, rack cards, stationery and forms—includes determining quantities to order, getting bids, securing approval of bids, writing purchase orders and print orders, submitting jobs to vendors, coordinating proof approvals, coordinating the delivery of completed print projects and processing invoices.
  • Input job requests into design team schedules.
  • Transpose ad buys from master ad chart to design team schedules.
  • Coordinate marketing photo shoots--whether taking photos personally or enlisting other staff, volunteers or professional photographers--including being responsible for gathering and cataloging photo releases.
  • Assist with research projects, including performing stock photo and illustration searches and competitive analysis and analyzing emerging marketing trends and changing digital media capabilities.
  • Assist with creating and maintaining a digital photo catalog, and ultimately with fulfilling staff requests for photos from the catalog.
  • Inform print media outlets when ad insertions will be pick ups.
  • Obtain updated specifications sheets from media outlets.
  • Serve as Marketing Department liaison to oversee job requests from select internal museum clients, including Human Resources, Finance, the Fernbank Café, the Museum Store, Facilities and Security
  • Process web request forms and make minor updates to the website.
  • Keep record of posters currently on display in Museum and change out posters as needed.
  • Check lobby daily to ensure signage that has been moved for events has been replaced and to verify that content on TV monitors is up to date.
  • Maintain inventory of Museum sign holders and track their locations; loan sign holders to other departments as necessary; coordinate repairs when needed and order additional sign holders as needed.
  • File samples of small format print jobs.
  • Organize posters to be filed by the registrar.
  • Design and update forms for internal use.
  • Place orders for support materials for IMAX® films (including movie trailers, electronic press kits, posters, standees, t-shirts and other promotional items) and distribute materials received to appropriate staff.
  • Place supply orders for design team.
  • Maintain list of addresses for managers who should be included on mail lists for all Museum direct mail.
  • Maintain Do Not Mail list for Museum.
  • Coordinate annual renewal of Fernbank’s USPS non-profit mail permit.
  • Other administrative and organizational tasks and projects as assigned.

Hours

  • 20 hours per week, 50 weeks per year

Requirements

  • Associates degree and two years of relevant experience or three to five years of relevant experience
  • Proficient in Microsoft Word and Microsoft Excel
  • Graphic Design experience, print production management experience or
  • proficiency in InDesign a plus

Skills and Traits

  • Excellent organizational skills
  • Ability to multi-task in a fast-paced setting
  • Assertive communication skills to keep routing jobs on schedule
  • Highly attentive to details
  • Strong written, verbal and interpersonal skills
  • Strong math and accounting skills
  • Willingness to change direction quickly, often and graciously in the face of
  • ever-changing priorities
  • Team player

Applications can be completed at the Museum or sent to:
Fernbank Museum of Natural History
Human Resources
767 Clifton Road, N.E.
Atlanta, GA 30307
human.resources@fernbankmuseum.org
Fax: 404.929.6405
Click here
for a downloadable application. (Acrobat required.)


Roundsman, Part-time

Job Summary: This position has a general understanding of all stations in the kitchen and The Fernbank Café. Responsibilities and job duties change from day to day, or even within a shift, according to the immediate needs of the operation. Activities include, but are not limited to: food preparation, set-up, clean-up, stocking, dish washing, cash handling and customer service.

Major Functions:

  • Ensure all guests have an enjoyable experience in the Fernbank Café and throughout the Museum.
  • Prepare food in the kitchen or at the Fernbank Café line according to customer requests and Café standards.
  • Assist coworkers throughout the shift to ensure that all tasks are completed efficiently.
  • Maintain supplies of plates, bowls, straws, condiments, etc.
  • Ensure line is clean and organized throughout entire shift. This includes the back counter and under coolers.
  • Keep Dining Room clean and neatly arranged for guests and staff. Also maintain Terrace and Service Hallway.
  • Start, load and operate dish machine.
  • Store clean dishes and utensils.
  • Clean and maintain beverage station.
  • Break down boxes, empty trash cans, sweep and mop as needed.
  • Break down food stations and properly store all food.
  • Clean refrigerators.
  • Process customer purchases at the cash register.
  • Accurately count and deposit receipts in safe at end of shift.

Experience Requirements:

  • One year of food experience in a restaurant or other commercial setting.
  • Knowledge of food preparation.
  • Cash handling or retail experience.
  • Knowledge of food safety and cleanliness requirements.

Skills and Attributes:

  • Excellent customer service skills.
  • Friendly attitude.
  • Team player.
  • Flexibility with schedule and ability to work weekdays and weekends, including Friday nights.
  • Ability to move from one task to another quickly and without prompting from supervisor.

Applications can be completed at the Museum or sent to:
Fernbank Museum of Natural History
Human Resources
767 Clifton Road, N.E.
Atlanta, GA 30307
human.resources@fernbankmuseum.org
Fax: 404.929.6405
Click here
for a downloadable application. (Acrobat required.)